Shipping & Returns
You are welcome to return a product(s) after you have received it for any reason. However please be aware that we do not offer Refunds. We offer exchanges or store credit only. 1) You must call in order to request a return authorization between the first 3 day of the product being delivered to you. 2)You must return the package in its original wrapping an it must be complete. (NO EXCEPTION )Please read below in order to obtain a return authorization.
3) If the order is retuned to us for a delivery address incorrect or refused for any reason there will be a 20 % Re-stocking fee applied to your order.
In order to maintain our prices very low we watch our cost very closely. We ask that your follow the guidelines below in order to return unwanted merchandise.
If not completely satisfied with your purchase you may obtain a return authorization by calling our office at (213) 746 7615 you may return the item(s) in their original packaging within 3 days. All unwanted merchandise must be returned "do not take one piece out" no broken sizes will be accepted for credit or exchange(s). Upon receiving the merchandise your account with us will be credited (NOT YOUR CREDIT CARD) for the full amount returned minus the shipping and handling fees. You are expected to cover the shipping when returning any unwanted item. If you request an exchange please be aware that you are responsible for the shipping fee(s) for sending the item(s) back.You must obtain a Return Authorization from us prior to ship the merchandise back to our store. If we give you free shipping with your order and the items are returned to us. You will be charge shipping and handling incurred in the order Except when the items are damage. An authorization is require.
We offer Free Shipping to all orders that exceed $300.00 Valid in the U.S. Only plus $5.00 Handling fee Else if your purchase is below $300.00 You can have your package ship using our flat rate starting at $9 99 for most of the West coast of the United States. The highest Flat rate that you can pay is $19.99 For all customers in the Mid-west to the East coast. Some products are excluded from free shipping and flat rate combine. That means that you will have an extra shipping charge added to your flat rate if the product is not included in the flat or free shipping feature. These products are comonly found in the 50 % Off Category. Please see the products description.
*Free Shipping Continental United States Only
Free shipping applies to all order over $300.00 only. Free shipping is available only in the Continental United States. All others must pay for shipping. Including Hawaii, Alaska and Puerto Rico and all other participating countries where we ship. Your order must meet all the $300.00 minimum in order to get free shipping. If an item(s) is out of stock or in back order you will be ask to pick up a different item(s) in order to bring your balance to the minimum of $300.00 You do not have to purchase any extra item if you do not wish however if your balance is below the $300.00 require shipping and handling charges will apply.
1) No Free shipping applies. You must choose a shipping rate before Placing the order. All Means of shipping are available to you before placing the order. Please call our office in Los Angeles for Assistance if you have any questions or concerns.
2) When placing an international order all subject or Companies must provide their existance trough a verification process. You will be require to provide extra information to us via fax or email. Business references are needed and verification is check in the United States.
This is a one time verification that applies to all international buyers and some National shoppers with out exceptions.
COD's (Money order payment)
All money order transaction are subject to the following rules and regulations please read carefully
If you choose money order as an option for payment. You must provide a copy of your upto date business license and or Resale permit in order to use this option. A deposit is require when using this option equivalent to 30 % of the total of your order paid either with debit or credit plus 2 business references You will cover the remaining payment using a money order. All COD's are subject to $26.00 handling fees.
For all international orders please read above. See International shipping policy.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact us Below
For question or concerns you may email or call us.
Please email us at firstname.lastname@example.org
Or call us direct at (213)746-7615
Toll free in the us at 888-666-1130
Downtown Off Price Inc.